slotkaya is committed to protecting the privacy and personal data of all Malaysian players. This Privacy Policy explains what information slotkaya collects, how it is used, who it is shared with, and how we keep it secure. Please read this document carefully before using any slotkaya service.
slotkaya protects your personal data using 256-bit SSL encryption, access controls, and regular security audits — the same standard applied by Malaysian banking institutions.
slotkaya does not sell your personal data to third parties. Information is shared only where required for service delivery, legal compliance, or with your explicit consent.
Malaysian players have the right to access, correct, and request deletion of personal data held by slotkaya. Submit requests to our support team at any time.
slotkaya retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations.
In the event of a data security incident that affects your personal data, slotkaya will notify affected players in accordance with applicable data protection law requirements.
slotkaya's data practices are reviewed regularly for compliance with applicable data protection legislation and international gaming regulatory requirements.
1.1 slotkaya takes the privacy of its players seriously. This Policy has been prepared to inform you clearly and transparently about how we handle personal data in connection with your use of the slotkaya Platform — including the website at slotkaya.co, our gaming services, sportsbook, live casino, slots, and all ancillary features and support channels.
1.2 This Policy applies to all registered and unregistered users of the slotkaya Platform, including players based in Malaysia — whether accessing from Kuala Lumpur, Penang, Johor Bahru, Ipoh, Petaling Jaya, or any other location in Malaysia or internationally.
1.3 This Policy should be read in conjunction with slotkaya's Terms & Conditions, which govern the overall legal relationship between you and slotkaya.
1.4 slotkaya is committed to handling personal data responsibly and in accordance with applicable data protection legislation, including obligations arising from international gaming regulatory frameworks applicable to our operations.
2.1 For the purposes of applicable data protection law, slotkaya acts as the data controller in respect of personal data collected from Players through the slotkaya Platform.
2.2 As data controller, slotkaya determines the purposes and means of processing personal data. Enquiries regarding this Policy or data protection matters may be directed to our support team using the contact details set out in Section 15 of this Policy.
3.1 slotkaya collects the following categories of personal data from Players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad/Passport number, nationality | KYC verification, age verification, regulatory compliance |
| Contact Data | Email address, mobile phone number, residential address | Account management, communications, support |
| Financial Data | Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Bet history, game sessions, wager amounts, win/loss records, bonus activity | Service delivery, responsible gaming, regulatory reporting |
| Technical Data | IP address, device type, browser, operating system, session logs | Platform security, fraud prevention, performance optimisation |
| Communications Data | Live chat transcripts, support emails, KYC correspondence | Customer service, dispute resolution, quality assurance |
3.2 slotkaya does not collect sensitive personal data (including racial or ethnic origin, political opinions, religious beliefs, or health data) except where specifically required by law or with your explicit consent.
slotkaya collects personal data through the following means:
5.1 slotkaya uses personal data collected from Players for the following purposes:
5.2 slotkaya will not use your personal data for purposes incompatible with those described above without providing prior notice and, where required, obtaining your consent.
6.1 slotkaya processes personal data on the following legal bases under applicable data protection law:
6.2 Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
7.1 slotkaya does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data may be shared in the following limited circumstances:
7.2 Where data is shared with third-party service providers, slotkaya takes reasonable steps to ensure such parties maintain appropriate data protection standards.
8.1 The slotkaya Platform uses cookies and similar tracking technologies (including local storage and session identifiers) to enhance functionality, maintain session security, and analyse platform performance.
8.2 The following categories of cookies are used on the slotkaya Platform:
8.3 You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the slotkaya Platform, including maintaining your login session.
9.1 slotkaya implements industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 Whilst slotkaya takes all reasonable precautions to safeguard your personal data, no system is entirely immune from security risks. You are responsible for maintaining the security of your slotkaya login credentials and must notify slotkaya immediately if you suspect unauthorised account access.
10.1 slotkaya retains personal data for as long as necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by applicable law.
10.2 In general, slotkaya retains account and transaction records for a minimum of five (5) years following Account closure, in compliance with anti-money laundering legislation and gaming regulatory requirements.
10.3 Communications data (support transcripts, KYC correspondence) is retained for a minimum of three (3) years for dispute resolution and regulatory compliance purposes.
10.4 Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with slotkaya's data disposal procedures.
11.1 Subject to applicable law, you have the following rights in respect of your personal data held by slotkaya:
11.2 To exercise any of the above rights, please contact slotkaya's support team. slotkaya will respond to valid requests within 30 days. Identity verification may be required before processing a data rights request.
11.3 slotkaya may decline requests where processing is required to comply with a legal obligation, or where an exemption under applicable law applies.
12.1 The slotkaya Platform is strictly intended for adults aged 21 and above. slotkaya does not knowingly collect personal data from individuals under the age of 21.
12.2 slotkaya enforces mandatory age verification (KYC) at registration and reserves the right to request proof of age at any time. Any Account found to belong to a person under 21 will be immediately suspended, all data will be handled in accordance with applicable law, and the matter may be reported to relevant authorities.
12.3 If you believe that slotkaya may have collected data from a person under 21, please contact our support team immediately at [email protected].
13.1 slotkaya may transfer personal data to service providers or infrastructure located outside of Malaysia. Where such transfers occur, slotkaya takes appropriate measures to ensure that personal data receives a level of protection consistent with this Policy, including by implementing contractual data protection clauses with the relevant parties.
13.2 By using the slotkaya Platform, you acknowledge and consent to the transfer of your personal data as described in this Section, subject to the safeguards described herein.
14.1 slotkaya reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via email notification to the registered address or a prominent notice on the Platform, at least 7 days before the changes take effect where practicable.
14.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the slotkaya Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
14.3 The current version of this Privacy Policy is always accessible at slotkaya.co/privacy-policy.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or slotkaya's handling of your personal data, please contact our support team:
15.2 slotkaya's support team is available in English to assist all Malaysian players, including those based in Kuala Lumpur, Penang, Johor Bahru, Ipoh, Petaling Jaya, and beyond.
Have questions about your data or how slotkaya handles your privacy? Our 24/7 live support team is here to help. You can also review our FAQ or responsible gaming resources.
slotkaya is strictly 21+ · Gambling for entertainment only · Play responsibly
slotkaya is strictly for players aged 21 and above. Mandatory age verification applies to all accounts. All gaming on slotkaya is for entertainment purposes only. Please play responsibly.